jili31 Privacy Policy

01 Introduction

jili31 ("we," "us," "our," or "the Company") operates the online casino platform accessible at jili31.net. In the course of providing our services to players in the Philippines and other permitted jurisdictions, jili31 collects and processes certain personal data about you.

This Privacy Policy is designed to give you a clear and transparent account of how jili31 handles your personal information. It covers what data we collect, the purposes for which we use it, the legal bases on which we rely, how long we keep it, who we share it with, and the rights you have as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA").

jili31 is the data controller responsible for your personal data. If you have any questions about this policy or about how your data is handled, please contact our Data Protection Officer using the details provided in Section 13 of this policy.

02 Personal Data We Collect

jili31 collects the following categories of personal data:

Identity Data:

• Full legal name
• Date of birth
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)
• Nationality
• Profile photograph (where required for KYC verification)

Contact Data:

• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile phone number

Financial Data:

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details (account name, account number, bank name — for BPI, BDO, Metrobank, and other supported banks)
• Transaction history (deposits, withdrawals, wagers, and bonus activity)

Technical Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session logs and platform activity data
• Cookie identifiers and similar tracking data (see Section 7)

Communications Data:

• Records of your communications with jili31 customer support via live chat or email
• Feedback and survey responses

Responsible Gaming Data:

• Self-exclusion status and history
• Deposit, loss, and session time limits you have set
• Responsible gaming tool usage history

03 How We Collect Your Data

jili31 collects personal data through the following means:

• Direct Collection: Data you provide when registering a jili31 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access jili31.net, including through cookies, web beacons, and server logs. See Section 7 for details on our cookie practices.
• Third-Party Sources: Identity and fraud verification data from KYC service providers; payment confirmation data from GCash, PayMaya, and banking partners; and fraud prevention signals from third-party security services. jili31 only receives data from third parties where you have authorized that third party to share your information, or where jili31 is legally permitted to obtain such data.

04 How We Use Your Personal Data

jili31 uses your personal data for the following purposes:

• Account Registration and Management: To create and maintain your jili31 player account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Service Delivery: To provide access to jili31's casino games, process your bets and game results, credit winnings to your account, and deliver the full range of platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Identity Verification (KYC): To verify your identity, age, and source of funds in compliance with applicable anti-money laundering (AML) regulations and our internal compliance policies.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the jili31 platform.
• Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and any applicable gaming regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce responsible gaming limits and self-exclusion requests, and provide appropriate support resources.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jili31 platform.

jili31 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jili31 relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to operate your jili31 account, process transactions, and deliver gaming services as described in our Terms and Conditions.
• Legal Obligation: Processing that is required to comply with our legal obligations under Philippine law, including KYC and AML requirements, tax reporting obligations, and regulatory directives.
• Legitimate Interests: Processing carried out for jili31's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing & Disclosure

jili31 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and Identity Verification Providers: Third-party services that assist jili31 in verifying your identity, age, and the authenticity of documents you submit during the verification process.
• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors that facilitate deposits and withdrawals on the jili31 platform. These providers receive only the data necessary to process your specific transaction.
• Fraud Prevention and Security Services: Third-party providers that assist jili31 in detecting and preventing fraudulent activity, account takeovers, and other security threats.
• IT and Platform Service Providers: Cloud hosting, data storage, and technical infrastructure providers that support the operation of jili31.net. These providers act as data processors under jili31's instructions and are contractually bound to protect your data.
• Customer Support Tools: Live chat and helpdesk software providers that facilitate our customer support operations. Support agents access only the data necessary to resolve your specific inquiry.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, law enforcement bodies, and financial intelligence units where jili31 is legally required to disclose information — for example, in connection with AML reporting obligations or in response to a valid court order or regulatory directive.

All third-party service providers engaged by jili31 are required to implement appropriate technical and organizational security measures and to process your personal data only in accordance with jili31's instructions and applicable Philippine data protection law.

07 Cookies & Tracking Technologies

jili31.net uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect analytical data about how the site is used. A cookie is a small text file placed on your device when you visit a website.

jili31 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the jili31 platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming limits — to provide a more personalized experience on jili31.
• Analytical Cookies: These cookies collect anonymized data about how players use jili31.net, including which pages are visited most frequently and how players navigate the platform. This data helps jili31 improve the platform's performance and user experience.
• Marketing Cookies: These cookies are used to deliver promotional content and offers that are relevant to your interests and gaming activity on jili31. They are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the jili31 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

08 Data Security

jili31 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and jili31.net is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Secure Data Storage: Personal data stored on jili31's servers is protected by encryption at rest, access controls, and regular security audits.
• Access Controls: Access to personal data within jili31 is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: jili31 supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of security against unauthorized access.
• Fraud Monitoring: jili31 employs automated and manual monitoring systems to detect suspicious account activity, unauthorized login attempts, and other potential security incidents in real time.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, jili31 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While jili31 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your jili31 login credentials and for ensuring that your device is adequately protected against unauthorized access.

09 Data Retention

jili31 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Active Account Data: Personal data associated with your active jili31 account is retained for the duration of your account's existence and for a period of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for five (5) years following account closure or the completion of the business relationship, whichever is later.
• Customer Support Records: Records of your communications with jili31 support are retained for two (2) years from the date of the interaction, unless a longer retention period is required in connection with an ongoing dispute or legal proceeding.
• Marketing Data: Data used for marketing communications is retained until you withdraw your consent or request deletion, whichever occurs first.

Upon expiry of the applicable retention period, jili31 will securely delete or anonymize your personal data in a manner that prevents its reconstruction or recovery.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili31:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data that jili31 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data that jili31 holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili31's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jili31's legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jili31 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact jili31's Data Protection Officer using the contact details provided in Section 13. jili31 will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reasons for it.

11 Children's Privacy

The jili31 platform is strictly intended for adults aged 21 years and above. jili31 does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement is enforced through our account registration process and KYC verification procedures.

If jili31 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and return any deposits made to the payment method used, subject to verification.

12 Updates to This Privacy Policy

jili31 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this policy will always be available at jili31.net/privacy-policy, with the effective date clearly indicated at the top of the page.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your personal data is processed — jili31 will notify registered players via email or through a prominent notice on the jili31 platform at least fourteen (14) days before the changes take effect.

Your continued use of the jili31 platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated policy, you should cease using the jili31 platform and contact our support team to close your account.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili31 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly from the jili31 platform — the fastest way to reach our Filipino-speaking support team.

When contacting us about a data privacy matter, please include your registered account username and a clear description of your request or concern. This will help us locate your records and respond as efficiently as possible.

If you are not satisfied with jili31's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.